Return Policy


Following rules apply to all returns. Items must be:

  1. Returned within 30 days of purchase and  
  2. Must be unworn and unused, with the original tags still attached and  
  3. In the original packaging
  4. Accompanied by proof of purchase
        If your purchased item(s) meets all of the conditions above, then you can return it/them to us.  

If your item is faulty.

We aim to provice our customers with products of the highest standard and quality. If you have received an item with a defect, please contact our Customer Service team, so they can guide you through the returns process and help resolve the problem as swiftly as possible. Please note that we'll need a photo or two showing the defect/fault, which will speed up the returns process for you.

And here's the fine print:
Items sealed for hygiene reasons can only be returned if the seal is intact. So make sure you love your purchase before you tear into it! You are responsible for safely packaging your return to ensure we receive the items in tip-top condition.

We reserve the right to refuse a return if the policy has not been adhered to.

How do I return my purchase?
We provide free returns for all our customers. How you return your item depends on where you live. See.BELOW FOR MORE INFORMATION.

Returns from Australia
Returns are easy - just print off a prepaid label and drop your parcel off at any Australia Post office! Follow the steps below:

1. Complete FASHIONOVA returns form.

  • Log into your account by clicking My Account and select the order you’d like to return.
  • Print the shipping label and attach it to your return parcel.
  • Once you’ve completed the form, you’ll receive an email from us that recaps the details of your return, gives you a link to track the parcel with, and has a shipping label attached as a pdf. Print this label off and attach it to your return parcel. Please remember to peel off the yellow "Express Post" sticker that came on the original parcel.
  • Drop off your return at any Australia Post office so we can safely track your return parcel's journey back to us.
2.  We'll email you updates throughout the returns process but just in case, here's how it works.

3.  Returns take 2-5 business days to reach our warehouse. Once received, your request will be processed within 1-3 business days. For refunds, please note that your financial institution may need an extra 3-5 business days to clear the funds back into your account.


Exchanges
Australian customers: To exchange your item for a different size, log in to your account and complete our online returns form. If you do not have an account, you can create one here.(http://shop.soxnlox.com). If available, your new item will be on hold for 14 days. After that, it will automatically be taken off hold so be sure to send your return back to us as soon as possible to avoid missing out.

Refunds
Here's how we refund - if you paid via Credit Card or PayPal: Your refund will be credited into the same account your payment came from.

Refund Process Time
We'll email you updates throughout the returns process but just in case, here's how it works.

Returns take 2-5 business days to reach our warehouse. Once received, your return request will be processed within 1-3 business days. For refunds, please note that your financial institution may need an extra 3-5 business days to clear the funds back into your account.

If you received an item you didn't order
If you have received an item different to the one you ordered, please contact our Customer Service team who will work with you to resolve the problem as quickly as possible.